Refund policy

Refund & Return Policy

We want every order from Lights & Suds to be exactly what you hoped for. If something isn't right, we want to make it right. This policy outlines how returns, refunds, and exchanges work.

Return Window

We offer a 30-day return window from the date you receive your order. To be eligible for a return, your item must be:

  • In the same condition you received it
  • Unused and unburned (for candles) or unopened (for soaps and bath products)
  • In its original packaging
  • Accompanied by your order number, receipt, or proof of purchase

How to Start a Return

To request a return, please contact us at support@lightsandsuds.com with your order number and a brief description of why you're returning the item.

If your return is approved, we will email you a prepaid return shipping label along with instructions on where to send your package.

Items sent back to us without first requesting a return will not be accepted.

All approved returns should be sent to:

Lights & Suds 19804 Morris Ave, Ste 150 PMB #137 Manvel, TX 77578 United States

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@lightsandsuds.com with:

  • Your order number
  • A photo of the affected item(s)
  • A photo of the outer packaging if shipping damage is visible

We will evaluate the issue and make it right — typically by sending a free replacement. In most cases, you will not need to return the damaged or incorrect item.

Return Shipping Costs

If your return is approved, we will provide you with a prepaid return shipping label. There are no return shipping costs charged to you for approved returns.

Exceptions & Non-Returnable Items

The following items cannot be returned:

  • Used or burned candles. For safety and quality reasons, candles that have been lit or used cannot be returned.
  • Opened soaps and bath products. For hygiene reasons, soaps and bath products that have been unwrapped or used cannot be returned.
  • Sale items, clearance items, and seasonal closeouts
  • Gift cards
  • Custom or personalized orders

If your candle or soap arrives defective or damaged, the exceptions above do not apply — we will replace or refund the item per the Damaged Items section above.

Exchanges

We do not currently process direct exchanges. The fastest way to get the item you want is to:

  1. Return the original item using the process above.
  2. Place a separate order for the replacement item.

Once your return is received and approved, your refund will be processed.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@lightsandsuds.com. Because we begin processing orders quickly, we cannot guarantee a cancellation once an order has entered fulfillment. If your order has already shipped, please follow the standard return process above.

Refunds

We will notify you by email once we have received and inspected your return, and let you know whether the refund was approved.

  • Approved refunds are issued to your original payment method within 10 business days of approval.
  • Your bank or credit card company may need additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@lightsandsuds.com.

Contact Us

Questions about this policy?

Lights & Suds

  • Email: support@lightsandsuds.com
  • Phone: (832) 736-7301
  • Mailing Address: 19804 Morris Ave, Ste 150, PMB #137, Manvel, TX 77578, United States
  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM Central Time